Public offer for access to the Platform

This document is an official public offer by individual entrepreneur Anastasiia Latko (tax ID 3214019927) to enter into an agreement on access to the online platform www.apl.travel on the terms set out below. The agreement is a public contract (Art. 633 of the Civil Code of Ukraine) and a contract of adhesion (Art. 634 of the Civil Code of Ukraine). The Privacy Policy is a separate document and an integral part of this Agreement.

1. Definitions

Platform — the software product (the website www.apl.travel and related services) intended for searching, selecting and providing information about travel products using artificial-intelligence technology.
Provider — individual entrepreneur Anastasiia Latko, the operator and owner of the Platform.
User — a legally capable natural person who has registered and acceded to this Agreement.
AI agent — a software algorithm based on artificial intelligence that searches, selects and produces recommendations from the Content.
Content — information about travel products (tours, hotels, cruises, rates, availability, prices, descriptions, photographs and so on) that the Platform receives from Content Suppliers.
Content Suppliers — tour operators, hotel systems, cruise lines, aggregators and other third parties that are the original sources of the information.
Connects — internal accounting units (credits) that give the User access to the paid features of the Platform.
Booking Partner — APL TRAVEL LLC, a separate legal entity that performs the actual booking and sale of travel services under a separate agreement with the User.

2. Subject of the Agreement

2.1. The Provider gives the User access to the functionality of the Platform — an information and search service that uses an AI agent to select travel products from Suppliers’ Content.

2.2. The Platform is an information intermediary. The Provider is not a tour operator, travel agent, carrier, hotel or insurer, does not create or sell a travel product, and is not a party to any travel-services agreement.

2.3. The results produced by the AI agent (selections, recommendations, calculations) are for information only, are not a public offer, do not guarantee availability or that a price or condition will not change, and are not professional advice.

2.4. Booking and purchase of travel services happen separately — through the Booking Partner or the relevant service provider — under a separate agreement that this Agreement does not govern.

3. Acceptance of the offer

3.1. Full and unconditional acceptance is registration on the Platform (entering an email address and confirming it with a code) and/or beginning to use its features.

3.2. By accepting the offer the User confirms that they have read and agree with this Agreement and the Privacy Policy.

3.3. Registration is available to persons aged 18 and over.

4. Registration and the account

4.1. Registration is by email address with confirmation by code. Access to the Platform’s content and features is granted only after registration is complete.

4.2. One User — one account. The User is responsible for keeping access to their email address and their account.

4.3. Profile data is enriched automatically from the User’s requests and interaction with the Platform, so that travel products can be selected more precisely.

5. Connects: purchase, storage, spending

5.1. Access to paid features is granted for Connects. A Connect is an accounting unit of access — not electronic money, not a means of payment and not a deposit.

5.2. Purchase price: 1 Connect equals 1 hryvnia (UAH 1). Payment is made through the payment service (WayForPay); Connects are credited to the User’s account after payment.

5.3. There are no fixed spending rates. The cost of each operation in Connects is determined by the Platform at the moment it is performed. The User can review the history and details of every charge at any time in the «Connects» section of their profile.

5.4. Connects are spent automatically when an operation starts. A completed operation counts as a service rendered regardless of whether the User made use of its result.

5.5. Certain service actions (viewing saved selections, navigation, profile settings) are free and require no Connects.

5.6. Connects may not be transferred to other Users, are not exchangeable for cash (except as provided in section 10) and are not credited twice.

5.7. Connects are valid for 12 (twelve) months from the moment they are credited. The Provider gives advance notice (14 days) before they expire; after that, unused Connects are cancelled without compensation.

6. The «Refer a friend» programme

6.1. A User may invite a new user with a personal referral link or code and receive bonus Connects for each friend who completes registration. The size of the bonus is set by the terms of the relevant campaign on the Platform.

6.2. Bonus Connects are granted only for the registration of genuine new users. Creating several accounts as one person — including registering from different email addresses — in order to obtain referral bonuses (self-referral) is prohibited.

6.3. The Provider monitors and detects such abuse by technical and behavioural signals. Where several accounts are found to belong to one person, the Provider may block all of them and cancel the bonus Connects granted, without compensation.

7. The nature of the AI agent’s results

7.1. The AI agent works with Suppliers’ Content, which may change or become out of date at any moment.

7.2. Prices, availability and conditions in a selection are indicative. Final terms are confirmed only when booking through the Booking Partner.

7.3. The AI agent’s recommendations are not medical, legal, financial or other professional advice.

8. Rights and obligations of the parties

8.1. The Provider undertakes to: keep the Platform technically available; credit paid Connects correctly; protect the User’s personal data in accordance with the law.

8.2. The Provider has the right to: change the functionality, the tariffs and the terms of the Agreement under section 13; suspend access for maintenance; restrict or block access in the event of breaches (section 9).

8.3. The User undertakes to: provide accurate information; not use the Platform unlawfully; check for themselves with the Booking Partner that information is current before making decisions.

8.4. The User has the right to: use the features within their Connect balance; contact support; request a refund in the cases set out in section 10.

9. Prohibited use

9.1. The following is prohibited: automated data collection (parsing, scraping), decompilation and reverse engineering; actions that place an excessive load on the Platform; attempts at unauthorised access; commercial use of the Content without the Provider’s consent; transferring an account to third parties; creating several accounts as one person, including from different email addresses, to abuse bonus or referral programmes.

9.2. A breach is grounds for blocking the account — and, where one person created several accounts, all of them — without refunding spent or bonus Connects.

10. Refunds

10.1. This section governs refunds for Connects. It does not cover payment for tours, hotels, cruises and other travel services — those are refunded by the Booking Partner (APL TRAVEL LLC) or the relevant operator under a separate agreement and its cancellation terms.

10.2. Paying for Connects is payment for a digital service (access to the Platform’s functionality). A spent Connect counts as a service actually rendered. The consumer’s right to withdraw from a distance contract does not extend to a digital service whose supply has begun with the consumer’s consent, in accordance with the applicable consumer-protection legislation of Ukraine and the Law of Ukraine «On Electronic Commerce».

10.3. A refund is possible where:

there is a technical error on the Platform’s side: a double charge, a mistaken credit, or a failure that left the Connects uncredited after a successful payment;
a package of Connects is unused: a refund is possible within 14 days of payment provided that not a single Connect from that package has been spent. Spending even one Connect from the package removes the right to a refund entirely (the «all or nothing» principle);
it is technically impossible for the Provider to deliver the service through its own fault, and this could not be resolved within a reasonable time.

10.4. A refund is not possible where:

the Connects have already been spent on completed operations (the service was rendered);
the User was not satisfied with the AI agent’s selection (this is an information service, not a guarantee of a booking outcome);
at least one Connect from the package has been spent (the «all or nothing» principle);
the account has been blocked for a breach of the Agreement;
the 12-month validity of the Connects has expired;
the money is for travel services (see 10.1 — a different party, a different agreement).

10.5. Procedure: the User sends a request to cc@apltravel.com.ua stating the account email, the date and amount of the payment and the reason for the request. The Provider reviews it within 7 (seven) business days. If the decision is positive, the money is returned by the same method it was paid, within 14 days of approval. Payment-system fees withheld on the original payment are not compensated on a refund.

11. Liability and its limits

11.1. The Platform is provided «as is». The Provider does not guarantee uninterrupted or error-free operation.

11.2. The Provider is not liable for: the accuracy, completeness, currency, price or availability of the Content (the Content Suppliers’ responsibility); decisions the User makes on the basis of the AI agent’s recommendations; the quality, content and performance of travel services (the responsibility of the Booking Partner, tour operators and carriers); losses caused by temporary unavailability of the Platform.

11.3. The Provider’s aggregate liability under this Agreement is limited in all circumstances to the amount the User paid for Connects during the 3 (three) months preceding the event giving rise to the liability.

11.4. The Provider is not liable for indirect losses, lost profit or non-pecuniary damage.

12. Intellectual property

The Platform, its source code, design, database and algorithms are objects of the Provider’s intellectual property and are protected by the law of Ukraine. Accepting this offer transfers no intellectual property rights to the User.

13. Changes to the terms and the term of the Agreement

13.1. The Agreement takes effect on acceptance and is open-ended, until terminated by one of the parties.

13.2. The Provider may change the terms of the Agreement by publishing a new version on the Platform. Continuing to use the Platform after publication means the User agrees with the changes. Connects already credited keep the value at which they were purchased.

13.3. The User may terminate the Agreement by deleting their account. Unused Connects are cancelled at that point, except in the cases set out in section 10.

14. Force majeure

The parties are released from liability for failure to perform their obligations as a result of force majeure: hostilities, martial law, mobilisation, armed aggression, missile attacks, blackouts and losses of electricity or internet, decisions of public authorities, epidemics, natural disasters, and failures at Content Suppliers or payment systems.

15. Personal data

Personal data is processed in accordance with the Law of Ukraine «On Personal Data Protection» and the Platform’s Privacy Policy (a separate document). For Users in the EU, the GDPR applies. By accepting the offer the User consents to the processing of their data, including passive enrichment of the profile from their actions on the Platform, in order to make the selection more accurate.

Name: Individual entrepreneur Anastasiia Latko
Tax ID: 3214019927
Address: 3A Baseina St., office 47, Kyiv, 01004, Ukraine
Phone: +380443927425
Email: cc@apltravel.com.ua
Platform: www.apl.travel